RETURN & EXCHANGE POLICY
1) All returns are to be sent back to our office within 7 working days (Malaysia)/ 10 working days
(International) from the receipt of the parcel.
2) We DO NOT provide cash refund.
Our easy return and exchange policy is ONLY for the exchange of size,colour of the same
product. In the event where the item for exchange is not available, we will allow to exchange different series/type of product. Product changed must be same price or higher than the first purchase receipt.
3) Please note that returns are not applicable for panties.
5)Request for Return/Exchange can only be made once per order number. Client is not entitled to
make another request for return/exchange for the exchanged product using the same order number.
6)For quality control and hygiene purposes, all items must be returned in its original condition (Tag
intact, unworn, unwashed, and unaltered). LOVARIA® reserves the right to deny the request of
exchange should the above-mentioned conditions are breached.
7) Shipping Fee For Return/Exchange
Malaysia*:
All shipping cost will be borne by client.
*For all deliveries within Malaysia
International**:
All shipping cost will be borne by client.
*For all international deliveries
RETURN/EXCHANGE PROCEDURE PROCESS
Malaysia*:
STEP 1: Please email to lovariamaternity@gmail.com. Our friendly team is ready to hear you out and
in the event of exchange, to check the availability of products to be exchanged.
*STEP 2: Client is to send back at own’s cost to our designated address and provide us the tracking
number.
STEP 3: The item(s) for exchange will be delivered to your doorstep with a new tracking number after
bank in the shipping cost!
International:
STEP 1: Please email to lovariamaternity@gmail.com. Our friendly team is ready to hear you out and
in the event of exchange, to check the availability of products to be exchanged.
STEP 2: Client is to send back at own’s cost to our designated address and provide us the tracking
number.
STEP 3: The item(s) for exchange will be delivered to your doorstep with a new tracking number after
bank in the shipping cost!
NOTES:
1) The colors of our products may varies slightly (10%-20%) due to the studio lighting condition.
2) There might be 1cm-2cm differences in the measurements given due to the different stretchable
quality of the material. Please do check the measurements given in our products and if you are
unsure, please email us your stats to gauge your best fit.
3) For printed items, the prints may vary in terms of symmetry/alignment/slight color patches for each
piece and return due to this reason is not considered a defect.
LOVARIA reserves the right to amend the term from time to time without prior notice